Privacy Policy

Caravan Concierge is a business name of Not Back Monday Pty Ltd (ABN 18 661 793 817). Last updated November 2026.

We respect your privacy. This policy explains what personal information we collect, why we collect it, and how we look after it. We handle personal information in line with the Australian Privacy Principles.

What we collect

When you ask for a quote, send us a message or become a storage customer, we may collect:

• your name, mobile number and email address
• your suburb
• details about what you want to store, when you need storage and for how long
• anything else you choose to tell us, such as comments or questions
• if you become a customer, the details needed for your storage agreement, such as identification and vehicle registration

How we use it

• to reply to your enquiry and send you storage options and prices, usually by SMS or email
• to set up and manage your storage agreement, gate access and payments
• to contact you about your storage, such as access, billing or changes to our service
• to improve our website and advertising

We don't sell your personal information, and we don't share it with anyone for their own marketing.

Who we share it with

We use trusted service providers to run our business, such as our customer management system, email and SMS services, website hosting and payment providers. They only use your information to provide their service to us. We may also disclose information where the law requires it.

Cookies and analytics

Our website uses cookies and similar tools, including Google Analytics, Google Ads and Meta (Facebook), to understand how people use the site and to measure our advertising. These tools may collect information such as the pages you visit and the device you use. You can block or delete cookies in your browser settings.

Keeping it safe

We take reasonable steps to protect your personal information from misuse, loss and unauthorised access, and we only keep it for as long as we need it for the purposes above or as required by law.

Accessing or correcting your information

You can ask to see or correct the personal information we hold about you at any time. Just email us at [email protected].

Questions or complaints

If you have a question or a concern about how we've handled your information, contact us at [email protected] or on 07 3608 5993 and we'll respond as soon as we can. If you're not happy with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.